Privacy Policy

Last updated: 2 June 2026.

Website: slotrave.co.

Support Contact: [email protected].

Introduction and Legal Framework

Welcome to the SlotRave Privacy Policy (accessible via the domain slotrave.co). Our platform is deeply committed to protecting the privacy, personal data and security of all users who access our services in the United Kingdom. We operate with complete transparency, ensuring that the collection and processing of data strictly complies with the highest standards required by national and UK law.

This document has been prepared in strict compliance with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016 —, as well as with the Data Protection Act 2018. Additionally, as an environment focused on games and sports betting, SlotRave is governed by the guidelines and regulations of the Gambling Commission, the regulatory and supervisory authority for the online gambling market in the United Kingdom.

This Privacy Policy explains in detail and transparently what personal data we collect, how we use it, with whom we share it, how we protect it and what rights users have regarding their personal information. By using SlotRave, creating a casino account or placing a bet, the user declares that they understand and accept the terms described here.

Entity Responsible for Data Processing

The entity responsible for processing personal data collected through the slotrave.co platform is SlotRave Entertainment Group, hereinafter referred to as "SlotRave", "we" or "our".

For any questions related to this Privacy Policy, or to exercise any of your data protection rights, you can contact our Data Protection Officer (DPO) directly through the following exclusive communication channel:

• Email: [email protected].

Our customer support service in English is available to provide clarification on our privacy and security practices.

Personal Data We Collect

To provide a safe, legal and personalised gaming and betting experience, we need to collect different types of personal data. Collection occurs at the time of registration, during the use of gaming tools, when processing financial transactions and when interacting with support.

The data collected includes, but is not limited to:

3.1. Civil and Tax Identification Data

In compliance with Gambling Commission requirements for mandatory identity verification in the regulated market in the United Kingdom, we collect:

• Full name;.
• Date of birth (to verify legal age of 18 years or over);.
• Gender;.
• Passport number or UK national identity document;.
• National Insurance Number;.
• Nationality.

3.2. Contact and Residence Data

• Full postal address (usual residence);.
• Email address;.
• Mobile phone number (essential for integration and validation of services).

3.3. Financial and Transaction Data

To ensure the integrity of deposits and withdrawals in British pounds (£), we process information relating to the payment methods used by users, following a strict order of preference and popularity in the national market:

• Credit/Debit Cards (Visa and Mastercard): First 6 and last 4 digits of the card, cardholder name and expiry date;.
• Bank Transfer: International Bank Account Number (IBAN) and account holder name for secure withdrawals;.
• Electronic Wallets (PayPal and Skrill): Email address associated with the payment account;.
• UK Payment Methods: Details required for local payment processing.

3.4. Gaming and Betting Activity Data

• Transaction history (deposits, withdrawals and balances);.
• Sports betting history (such as matches from the Premier League, Championship, sports events, or other major sporting events);.
• Casino game history, including popular slot titles such as Book of Dead, Starburst, Sweet Bonanza, Gates of Olympus, Mega Moolah, Gonzo's Quest, and virtual roulette rooms with live dealers;.
• Bonus preferences, use of free spins and participation in progressive jackpots.

3.5. Technical and Navigation Data

• IP address;.
• Geolocation data (to ensure that the user is located within the United Kingdom and that access complies with our gaming licence);.
• Type of browser, operating system and technical data of the device;.
• Data collected through cookies and similar technologies (see the dedicated section on Cookies).

Purposes of Processing and Legal Bases

SlotRave processes your personal data only when there is a valid legal basis under Article 6 of the GDPR. The specific purposes and respective legal bases are as follows:

4.1. Compliance with Legal and Regulatory Obligations (Article 6(1)(c) of the GDPR)

As a platform that operates in the gaming and betting ecosystem, SlotRave must strictly comply with the impositions of the Gambling Commission and UK legislation on prevention of money laundering and terrorist financing. This involves:

• Verification of user identity and validation of identification documents;.
• Cross-referencing data with self-exclusion lists managed by the Gambling Commission and prohibition of access to minors;.
• Monitoring of financial transactions to report suspicious activity to the competent authorities.

4.2. Performance of a Contract (Article 6(1)(b) of the GDPR)

Processing is necessary for the provision of services contracted by the user when opening an account:

• Creation, management and maintenance of the user account;.
• Processing of deposits and the payment of winnings and withdrawals directly to the user's bank account;.
• Provision of casino games and real-time calculation of betting results.

4.3. Legitimate Interests of SlotRave (Article 6(1)(f) of the GDPR)

We process data based on our interest in maintaining platform security and optimising our services:

• Prevention of fraud, bonus abuse and collusion schemes between players;.
• Information security of the network and protection against cyber attacks;.
• Statistical analysis and improvement of gameplay and usability of the slotrave.co domain;.
• Customer support and dispute resolution.

4.4. User Consent (Article 6(1)(a) of the GDPR)

For specific activities that require the express authorisation of the data subject:

• Sending direct marketing communications, personalised offers, alerts about new free spins and campaigns focused on major football events or international events;.
• Use of advertising cookies and third-party tracking technologies.

Note: You have the right to withdraw your consent at any time, without affecting the lawfulness of processing carried out on the basis of previously given consent.

Sharing and Recipients of Personal Data

The personal data of SlotRave users is treated with the utmost confidentiality. However, in order for us to operate efficiently and legally, data may be shared with the following recipients:

SlotRave ensures that all subcontractors who have access to personal data are bound by contracts that require the implementation of rigorous technical and organisational measures, ensuring that data is protected in compliance with the GDPR.

International Data Transfers

SlotRave's priority is to process and store user data on servers located within the United Kingdom or the European Economic Area (EEA).

Should it be strictly necessary to transfer data to providers located in third countries (outside the EEA), SlotRave ensures that such transfers occur only:

1. To countries that the European Commission considers to have an adequate level of data protection; or.
2. By means of the conclusion of Standard Contractual Clauses (SCC) adopted by the European Commission, ensuring that the rights of UK citizens remain fully safeguarded.

Data Retention Period

Personal data will be retained only for the period strictly necessary to fulfil the purposes for which it was collected, or to comply with applicable legal obligations.

• Account Registration and User Data: Retained while the account remains active. If the user decides to close the account, basic data will be retained for the legal period required by UK gambling regulation and tax legislation (usually between 5 to 10 years after account closure, for audit purposes and money laundering prevention);.
• Financial Transaction Data: Retained for a minimum of 10 years, in compliance with UK accounting standards and money laundering prevention laws;.
• Marketing Communications: Retained until the user withdraws consent or exercises their right to object, which can be done at any time via email [email protected].

Once the applicable retention period has expired, data is permanently and securely deleted or irreversibly anonymised for strictly statistical purposes.

Rights of Data Subjects

Under the GDPR and UK data protection law, SlotRave users residing in the United Kingdom have a broad set of rights regarding their personal information. You may exercise the following rights by sending an email to [email protected]:

8.1. Right of Access

You have the right to obtain confirmation as to whether your data is being processed and, if so, to access your personal data and obtain information about the purposes of processing, the categories of data involved and the recipients thereof.

8.2. Right to Rectification

You have the right to request, at any time, the correction of inaccurate or outdated personal data, as well as to complete data that is incomplete.

8.3. Right to Erasure (Right to be Forgotten)

You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, when you withdraw consent or when processing is unlawful.

Important Note: This right is severely limited in the online gaming sector due to data retention obligations imposed by the Gambling Commission and financial laws to combat money laundering.

8.4. Right to Restrict Processing

You have the right to challenge the accuracy of data or object to its processing, requesting that SlotRave temporarily suspend processing of your information whilst the legitimacy of the process is verified.

8.5. Right to Data Portability

You have the right to receive the personal data you have provided to SlotRave in a structured, commonly used and machine-readable format, and to transmit it to another data controller, provided that processing is based on consent or the performance of a contract.

8.6. Right to Object

You may object, at any time, to the processing of your data for direct marketing purposes, behavioural profiling or targeted advertising.

8.7. Mechanism for Exercising Rights

To exercise your rights, please contact support at [email protected], attaching proof of valid identity (to prevent unauthorised access by third parties). SlotRave will respond to all requests within a maximum of 30 days, in accordance with the GDPR.

You also have the right to lodge a formal complaint with the national supervisory authority in the UK:

• Information Commissioner's Office (ICO).
• Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
• ICO Official.

Security of Personal Data

SlotRave implements state-of-the-art technical and organisational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, disclosure or unauthorised access.

Our defences include:

• Data Encryption: Use of advanced cryptographic protocols SSL/TLS to encrypt all communications and financial transactions made on the slotrave.co domain. This ensures that the entry of payment data, such as card numbers or payment credentials, occurs in a completely impenetrable environment;.
• Strict Access Control: Access to personal data is limited exclusively to authorised SlotRave employees who need that information to perform their professional duties;.
• Security Audits: Periodic carrying out of penetration tests and system audits to identify vulnerabilities and ensure that betting data and casino gaming history remain under maximum security.

Although we do everything we can to protect your data, no transmission over the Internet is 100% secure. We strongly recommend that users keep their access credentials confidential, not sharing passwords with third parties and logging out after each use of the platform.

Responsible Gaming and Data Protection

SlotRave actively promotes a culture of safe, balanced and conscious gaming. The processing of personal data is closely linked to our social responsibility to protect users against the development of addictive or problematic gaming behaviours.

To monitor and mitigate risks, SlotRave adopts the following integrated measures:

• Self-Exclusion Mechanisms: If a user decides to temporarily or permanently isolate themselves from gaming activity, their identification data will be recorded internally and continuously cross-referenced with the central self-exclusion database of the Gambling Commission. This prevents the creation of new accounts or the placing of any bets on our platform during the defined period;.
• Deposit and Betting Limits: We provide tools in the user's account for setting daily, weekly or monthly deposit limits in British pounds (£);.
• Specialist Support: If you feel that you are losing control over your gaming behaviour, we encourage you to contact the national specialised support lines immediately. You can contact the National Problem Gambling Support Service (run by GamCare), which can be reached completely free of charge on 0808 8020 133, where qualified professionals provide confidential assistance. Alternative support is also available through Gamblers Anonymous and the Gambling Therapy service.

The processing of data associated with responsible gaming patterns is based on compliance with legal obligations imposed by UK gaming and betting regulations and the public interest of protecting public health.

Cookies Policy and Tracking Technologies

The slotrave.co domain uses cookies to improve navigation, personalise the user experience and analyse platform traffic. A cookie is a small text file that is stored on your computer or mobile device when you visit a website.

The cookies used are divided into three main categories:

1. Necessary Cookies: Essential for enabling the basic functioning of the platform, such as maintaining your logged-in session, navigating between pages and security in payment processing through various channels. These cookies do not depend on consent and cannot be disabled;.
2. Performance and Analytical Cookies: They allow us to understand how users interact with SlotRave, which pages are most visited (for example, the sports betting section or pages dedicated to games such as Sweet Bonanza or Gates of Olympus) and to detect any loading errors. This data is processed on an aggregated basis;.
3. Marketing Cookies: Used to present more relevant advertisements and promotions to the user, tailored to their casino and sports preferences, limiting the number of times an advertisement is displayed.

You may, at any time, configure your Internet browser to block or alert you to the presence of cookies. However, it is important to note that disabling necessary cookies may affect the stability, access to certain features and the overall experience on SlotRave.

Changes to the Privacy Policy

SlotRave reserves the right to update, modify or amend this Privacy Policy at any time, in order to reflect changes in our operational practices, technological developments or new legislative impositions from UK Parliament, the European Union or regulatory guidelines of the Gambling Commission.

Whenever significant substantive modifications are introduced, you will be properly notified through a prominent notice on our slotrave.co website or by direct communication sent to your registered email address. We advise you to review this page periodically to keep yourself informed about how we protect and process your personal information.

Your continued use of SlotRave's services following the publication of amendments to this Privacy Policy will constitute your express acceptance of such modifications.

Contacts and Clarification

If you have any questions, concerns, comments or suggestions regarding this Privacy Policy or SlotRave's data protection practices, please do not hesitate to contact our specialised support team. Our English-speaking customer service team will be happy to provide the necessary assistance promptly.

• Contact Email: [email protected].
• Support Channel: Available 24 hours a day, 7 days a week, to answer questions about privacy, security and legal compliance.