Privacy Policy
Privacy Policy
SlotRave (slotrave.co).
Effective Date: 2 June 2025.
Last Updated: 2 June 2025.
Introduction
Welcome to SlotRave. We are committed to protecting the personal information of every punter who visits, registers with, or plays on our platform. This Privacy Policy explains how SlotRave collects, uses, stores, discloses, and protects your personal information in accordance with applicable Australian privacy law.
SlotRave operates under the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. We also acknowledge the regulatory framework administered by the Australian Communications and Media Authority (ACMA), which oversees online gambling services accessible to Australian residents under the Interactive Gambling Act 2001 (Cth). Where relevant, we also consider obligations that may arise under applicable state and territory legislation.
By accessing SlotRave, creating an account, making a deposit in AUD, or engaging with our pokies library or any other feature of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.
If you have any questions or concerns, please contact us at [email protected] at any time.
Who We Are
SlotRave operates the online gaming platform accessible at slotrave.co, offering Australian players a range of pokies, table games, and other online entertainment products. When we refer to "SlotRave," "we," "us," or "our" in this policy, we mean the entity responsible for operating the SlotRave platform and for managing your personal information.
For the purposes of the Privacy Act 1988 (Cth), SlotRave is the APP entity responsible for the personal information we collect and hold.
What Personal Information We Collect
We collect personal information that is reasonably necessary to provide our services, meet our legal obligations, and maintain a safe and fair gaming environment for all punters. The categories of personal information we may collect include:
Identity Information.
- Full legal name.
- Date of birth (to verify you are of legal gambling age).
- Username or screen name chosen at.
Contact Information.
- Email.
- Phone.
- Residential address (including suburb, state/territory, and postcode).
Financial Information.
- Preferred payment method (including PayID, POLi, BPAY, Neosurf, Visa, Mastercard, or cryptocurrency wallet details where applicable).
- Deposit and withdrawal history in AUD.
- Transaction records and account balance.
Identity Verification Documents.
- Government-issued photo identification (e.g, Australian driver's licence, passport).
- Proof of address.
- Source of funds documentation where required by our compliance.
Technical and Usage Information.
- IP address and approximate geographic.
- Device type, browser type, and operating.
- Login timestamps and session.
- Games accessed, including pokies played and betting.
- Clickstream data and platform interaction.
Responsible Gambling Information.
- Self-exclusion preferences and deposit limit.
- Any information you voluntarily provide when accessing our responsible gambling.
Communications Data.
- Records of correspondence with our support team via email or live chat.
- Feedback, complaints, and survey.
We collect only the minimum personal information necessary for each specific purpose and do not collect sensitive information (such as health or biometric data) unless it is directly relevant and you have consented, or we are otherwise required to do so by law.
How We Collect Your Personal Information
We collect your personal information through a number of channels:
- Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or update your account.
- Automatically through cookies, tracking technologies, and server logs when you use our.
- From third parties such as payment processors (including PayID and BPAY providers), identity verification services, fraud prevention agencies, and analytics.
- From public sources where permitted by law, such as publicly available government records used for verification.
Why We Collect and Use Your Personal Information
SlotRave collects and uses personal information for the following purposes:
| Purpose | Legal Basis / Justification |
|---|---|
| Creating and managing your player account | Necessary for performance of contract |
| Verifying your identity and age (18+) | Legal obligation and compliance |
| Processing deposits and withdrawals in AUD | Necessary for performance of contract |
| Preventing fraud, money laundering, and match-fixing | Legal obligation under AML/CTF Act 2006 |
| Providing customer support | Legitimate interest and contract performance |
| Sending promotional offers, free spins, and bonus updates | Consent (you may opt out at any time) |
| Personalising your pokies and gaming experience | Legitimate interest |
| Operating responsible gambling tools and self-exclusion | Legal obligation and player welfare |
| Conducting platform analytics and improvements | Legitimate interest |
| Complying with ACMA and state regulatory requirements | Legal obligation |
| Responding to lawful requests from law enforcement | Legal obligation |
We will not use your personal information for purposes that are incompatible with those set out above without first notifying you and, where required, obtaining your consent.
Disclosure of Personal Information
SlotRave does not sell your personal information to third parties. We may disclose your information to the following categories of recipients only to the extent necessary:
- Payment service providers processing your AUD transactions via PayID, POLi, BPAY, Neosurf, Visa, Mastercard, or cryptocurrency.
- Identity verification and KYC providers assisting us with age and identity checks in compliance with our.
- Anti-money laundering (AML) and fraud detection.
- Regulatory and government authorities, including ACMA, AUSTRAC, and state gambling regulators, where required by law.
- IT service providers and cloud infrastructure partners who host or support our platform under strict data processing.
- Legal advisors and auditors where required for compliance or dispute.
- Law enforcement agencies in response to a valid legal request, court order, or where we believe disclosure is necessary to prevent harm.
All third-party service providers engaged by SlotRave are required to handle your personal information in accordance with the Australian Privacy Principles and are subject to contractual obligations that restrict their use of your data to authorised purposes only.
International Transfers of Personal Information
Some of our service providers and infrastructure partners may be located outside Australia. Where personal information is disclosed to overseas recipients, SlotRave takes reasonable steps to ensure that those recipients handle your information in a manner consistent with the Australian Privacy Principles.
By using our platform, you acknowledge that your personal information may be transferred to, stored, or processed in countries outside Australia. We will only authorise such transfers where adequate protections are in place, including contractual safeguards equivalent to Australian standards.
Cookies and Tracking Technologies
SlotRave uses cookies and similar tracking technologies to operate our platform, analyse usage patterns, and personalise your experience โ including remembering your preferred pokies and account settings.
Types of cookies we use:
- Essential cookies: Required for login sessions, security, and core platform.
- Analytics cookies: Help us understand how punters navigate our platform so we can improve it.
- Preference cookies: Remember your settings, preferred language, and game.
- Marketing cookies: Used to deliver relevant promotional content, including bonus and free spin offers, based on your.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.
Data Security
SlotRave implements industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit using TLS.
- Secure storage of sensitive financial and identity data.
- Access controls restricting employee access to personal information on a need-to-know.
- Regular security audits and vulnerability.
- Multi-factor authentication options for player.
While we take all reasonable precautions, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your SlotRave account and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.
Retention of Personal Information
We retain your personal information for as long as your account is active and for as long as is necessary to fulfil the purposes outlined in this policy. Specific retention periods include:
- Account and transaction records: A minimum of 7 years following account closure, in line with Australian financial and anti-money laundering record-keeping.
- Identity verification documents: Retained for the duration required by applicable AML/CTF and regulatory.
- Communications and support records: Up to 3 years from the date of the.
- Marketing preferences and consent records: Until you withdraw consent or request.
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.
Your Privacy Rights Under Australian Law
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:
Right of Access.
You have the right to request access to the personal information SlotRave holds about you. We will respond to access requests within 30 days. In some circumstances, we may charge a reasonable fee to cover the cost of retrieving and providing information.
Right to Correction.
If you believe that personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you have the right to request that we correct it. You can also update many details directly through your account settings.
Right to Complain.
If you believe we have handled your personal information in breach of the Australian Privacy Principles, you have the right to lodge a complaint with us in the first instance. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
Right to Opt Out of Direct Marketing.
You may opt out of receiving marketing communications from SlotRave at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected]. Opting out of marketing will not affect the delivery of essential account communications.
To exercise any of these rights, please contact us at [email protected].
Responsible Gambling and Your Information
SlotRave is committed to promoting safe and responsible gambling for all Australian punters. We use the personal information we collect to support responsible gambling tools, including:
- Setting and enforcing deposit limits, loss limits, and session time.
- Processing voluntary self-exclusion.
- Identifying patterns of play that may indicate gambling-related harm and, where appropriate, reaching out to affected.
- Complying with self-exclusion registers administered by state and territory.
If you or someone you know is experiencing difficulty related to gambling, free and confidential support is available through Gambling Help Online on 1800 858 858, or by accessing resources provided by GambleAware. You can also contact our support team directly at [email protected] to discuss the responsible gambling options available on your account.
We will handle any information you share in the context of responsible gambling with the utmost care and sensitivity, and will use it only for the purposes of providing appropriate support and meeting our duty-of-care obligations.
Children and Minors
SlotRave's platform is strictly for adults aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. All accounts are subject to age verification as part of our registration process.
If we become aware that a minor has provided us with personal information or has gained access to our platform, we will take immediate steps to close the account and securely delete the associated personal information. If you believe a minor has accessed our platform, please contact us immediately at [email protected].
Third-Party Links and Services
Our platform may contain links to or integrations with third-party payment providers and services. This Privacy Policy applies solely to personal information collected and processed by SlotRave. We are not responsible for the privacy practices of third-party services, and we encourage you to review the privacy policies of any external providers you use in connection with your SlotRave account.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you by email to the address registered on your account and/or by posting a prominent notice on our platform.
The updated Privacy Policy will take effect from the date indicated at the top of this document. We encourage you to review this policy periodically. Your continued use of SlotRave following notification of changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way SlotRave handles your personal information, please contact our dedicated support team:
Email: [email protected].
Response time: We aim to respond to all privacy-related enquiries within 5 business days.
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC), which handles privacy complaints under the Privacy Act 1988 (Cth).
